Frequently Asked Questions
What is the Travel Time?
Travel Time is a one time fee that we charge to compensate the time it takes for our movers to leave our yard until they arrive at your home and then to leave your home and return back to our yard. This fee is applied depending on your pick up location and where you are moving to. You will be notified if your move will require travel time fee.
Is a deposit required to book my move?
No, we do not require a deposit to reserve your moving date. We understand that moving is stressful enough and we allow our customers to make any last minute changes.
What forms of payment do you accept?
We accept cash, credit/debit card, and email transfer.
Do I need to reserve an elevator in my building?
Yes, most elevators in buildings require booking in advance. Please ask your building Manager or Concierge about reserving the elevator for your moving day.
Is Power Moving Insured?
As a corporation, we have liability and cargo insurance up to $1,000,000. So that means everything in the truck will be insured during transit in case of accident and everything will be fully covered. The liability coverage covers the movers in case of injury on your lot.
Every corporate company will cover $0.60 cents per pound by law for any damage that may occur inside or outside the house by the movers.
There is also an option to purchase additional coverage for items to be fully covered.
How long will my move take?
There are many factors to consider when estimating the duration of your move.
- The number of items being moved
- How far we will be traveling between the locations
- Access to your unit or doorstep
- If there are stairs or elevators involved
- If any stopovers need to be made
- If small goods are readily packed in boxes or bins prior to our arrival
- If there are any heavy items being moved (ig pianos, safes, hot tubs)
Our estimators will work hard to give you an accurate estimate for your move. Providing us with precise information and details will allow us to give you an accurate estimate for your move.
How can I save money for my move if I am on a budget?
Please remember that time is money so getting well-prepared and organized beforehand can save you lots of time. Having everything packed, beds disassembled, boxes/bins ready by the entrance, etc is time that could be saved if you are moving on a budget.
Do you provide packing supplies?
Yes, we do! We will gladly provide you with packing supplies at your request. We can provide you with moving boxes, wrapping paper, and/or bubble wrap for delivery or pickup.
Do you provide flat rates?
No, unfortunately, we do not provide flat rates at this time. The cost is calculated by the hour. This allows you to be flexible with your move in case extra services are required that may take up additional time. (assembling, installing appliances, stopovers, etc) A majority of moving companies operating in Toronto also charge by the hour.
Is there a minimum charge?
Yes, we charge a three-hour minimum plus a truck fee on all moves. The minimum charge does not apply for small deliveries.